The customer will be able to request a refund or cancellation of their purchase within a reasonable timeframe.

We will refund the amount charged to the credit card used, so the refund will be made directly to the customer’s credit card. No refunds will be issued in cash or by check.

Return Policy

Our return policy is valid for a period of 30 days from the date we receive your product (the Canada Post delivery confirmation is considered the purchase date).

After this 30-day period, no refunds or exchanges will be issued unless in exceptional circumstances.

To be eligible for a return, your item must be unused and in the same condition in which you received it. No supplements must have been opened. It must also be in the original packaging. A return request must be sent to us by email to “info@herb-e-concept.com” to authorize it. Otherwise, we will be unable to accept the product and return it to you at your expense. To expedite the return process, we may ask you to take photos of the item in question (you can include them in your initial request).

Unless we are mistaken, return shipping costs must be paid by the customer. It is the customer’s responsibility to properly protect the product in the return box. Otherwise, we will not accept returns for damaged products. To complete a return, you must provide us with a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within ten (10) business days. You will receive a refund confirmation by email.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If after you’ve followed all of these steps and you still have not received your refund, please contact us at info@herb-e-concept.com

Exchanges (if applicable)

Except in the event of an error on our part. We only replace items if they are defective or damaged.

If you wish to exchange it for the same item, please email us at info@herb-e-concept.com and, after obtaining our authorization, send your item to our address in Mirabel. Return shipping costs will be covered by the customer or Herb-e-Concept, depending on the situation. If we accept the exchange, the return shipping costs will be covered by Herb-e-Concept.

Cancellation

To cancel an order in progress, please email us at info@herb-e-concept.com or call customer service toll-free at Herb-e-Concept. If your order has already been shipped, you will need to wait until you receive it, then call us and request a return label, if applicable. Finally, you can return the product(s) with the return slip.

Herb-e-Concept reserves the right to:

Suspend any order and delivery in the event of non-payment; To correct any inaccurate pricing or description, and to cancel or refuse any order with an incorrect price or description. Furthermore, these corrections can be made even after an order has been accepted.
Shipping for Returned Merchandise
To return a product, you must mail it to: (Herb-e-Concept’s address). You will be responsible for paying for your own shipping costs for returning your item, unless it is accepted by Herb-e-Concept.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund. Depending on where you live, the time it may take to receive your exchanged product may vary.

If you are shipping one or more high-value items, you should consider using a trackable shipping service.